Return Policy

**Return Policy**

At Creative Luxury LLC, we strive to provide you with the best shopping experience and products that meet your needs. We understand that sometimes a return may be necessary, and we're here to make the process as smooth as possible. Please review our return policy below:

**Items Eligible for Return:**
All items, with the exception of personalized products, are eligible for return. We want you to be completely satisfied with your purchase, and if you're not, we're here to assist you.

**Eligibility Criteria:**
For an item to be eligible for a return, it must not be personalized and must meet the following criteria:
- The item must be in its original condition, unused, and in its original packaging.
- The return request must be initiated within 14 days of the delivery date.
- A valid proof of purchase, such as an order number or receipt, is required.

**Return Process:**
To initiate a return, please follow these steps:
1. Contact our customer service team at shopcreativeluxury@gmail.com to request a return authorization.
2. Our customer service team will provide you with instructions on how to return the item, including the return address and any necessary shipping details.
3. Package the item securely, including all original packaging and any accessories, to prevent damage during transit.
4. Ship the item to the provided return address using a trackable shipping method.
5. Once we receive and inspect the returned item, we will process your refund or exchange, as applicable, within 5 business days.

**Non-Returnable Items:**
Budget binders are non-returnable due to their personalized nature and the potential for confidential information to be stored within. We recommend reviewing the product details and specifications before making your purchase.

**Refund Process:**
- If the return is approved, a refund will be issued to the original payment method used for the purchase.
- Please note that shipping costs are non-refundable.
- Depending on your financial institution, it may take 10 business days for the refund to reflect in your account.

**Exchanges:**
If you wish to exchange an eligible item for a different size, color, or variant, please contact our customer service team for assistance. We'll guide you through the exchange process and ensure that you receive the desired item.

**Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us within 5 days of receiving the order. We will arrange for a replacement or refund, depending on your preference.

**Contact Us:**
If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer service team at shopcreativeluxury@gmail.com

Thank you for choosing Creative Luxury LLC! Your satisfaction is our priority, and we're here to make your shopping experience exceptional.